Responsible Gaming at dq999

dq999's Commitment to Player Welfare

At dq999, gambling is meant to be entertainment — a recreational activity you enjoy in your spare time, not a way to earn money or escape stress. We operate in Bangladesh with a clear policy: every player must be able to stay in control of how much time and money they spend on our platform.

This page explains every tool, rule and process we have in place to help you do that. It also explains what happens when gambling stops feeling like fun — and what your options are. Please read it carefully and keep the contact details at the bottom saved somewhere accessible.

Age Restriction Policy

You must be at least 18 years old to register and play at dq999. When you create an account you confirm that you meet this requirement. We verify age as part of our KYC process — before your first withdrawal you must submit a valid government-issued ID such as a National ID Card (NID), Passport, or Driving Licence.

If we have reasonable grounds to believe an account holder may be underage, we will freeze the account and request verification documents immediately. Play is suspended until verification is complete. Accounts that fail age verification are closed permanently.

Recognising Problem Gambling

Problem gambling does not always look dramatic. It often builds gradually. The table below lists common behavioural and emotional signs, split into early-stage and more serious patterns. Reading through them honestly is a useful first step.

If you recognise two or more items from any row above, we strongly encourage you to use the tools described in the sections below — and to speak with someone you trust.

Self-Assessment Checklist

Answer these questions honestly. If you answer "yes" to three or more, consider taking a break or setting tighter limits on your dq999 account.

• Have you spent more than you intended in the last month?
• Have you gambled with money meant for household expenses?
• Have you felt the need to bet larger amounts to get the same excitement?
• Have you tried to win back losses by depositing again the same day?
• Has someone close to you expressed concern about your gambling?
• Have you felt irritable or anxious when you could not access dq999?
• Have you hidden or understated your gambling activity from family or friends?
• Have you thought about gambling as a way to solve a money problem?

Player Protection Tools at dq999

Your dq999 account includes several controls you can activate at any time through the account settings or by emailing [email protected]. All requests are actioned within 24 hours; cooling-off and self-exclusion requests are actioned within two hours during business hours.

Deposit Limits

You can set a daily, weekly, or monthly cap on how much you deposit. Once set, a limit can only be reduced immediately — increasing it requires a 7-day cooling period before the change takes effect. This is intentional: it gives you time to reconsider.

Session Time Reminders

You can set a timer that pops up after a chosen duration (30 minutes, 1 hour, or custom) to remind you how long you have been playing. The reminder does not force you to stop, but it breaks the rhythm so you can decide consciously whether to continue.

Reality Checks

At regular intervals during a session, the platform will show you a summary of how long you have been playing, your net result for the session, and the amount deposited today. This gives you an honest snapshot before you continue.

Cooling-Off Period

A cooling-off period temporarily blocks you from depositing or starting new sessions. You can choose 24 hours, 7 days, or 30 days. During this period your account stays open — you can still view transaction history and withdraw any existing balance. The block cannot be lifted early.

Deposit & Loss Limit Reference

The table below shows the platform-level limits that apply to every dq999 account. Personal limits you set override these where they are more restrictive.

Self-Exclusion and Account Breaks

Self-exclusion is a stronger measure than a cooling-off period. When you self-exclude at dq999, your account is closed and you are blocked from opening a new one for the duration you choose: 6 months, 1 year, 3 years, or permanently.

To request self-exclusion, email [email protected] from your registered email address with the subject line "Self-Exclusion Request" and state the duration you want. Our team will process the request within two hours and send you a confirmation. You do not need to give a reason.

If you self-exclude and then attempt to open a new dq999 account, that account will be closed when identified. Any winnings generated on an account opened during an active exclusion period are void.

Protecting Minors

If you share a device with people under 18, take these practical steps to prevent them from accessing dq999 or any other gambling site.

• Log out of your dq999 account completely after every session — do not rely on "remember me" features on shared devices.
• Use a strong password that minors cannot guess, and do not write it in a visible place.
• Consider installing parental control software on shared computers and tablets. Options available in Bangladesh include the parental controls built into Android 8.0+ (which dq999's app requires as a minimum), as well as third-party tools such as Google Family Link.
• Keep the dq999 app in a folder that requires your phone's fingerprint or PIN to open.
• If you suspect a minor has accessed your account, notify us at [email protected] immediately so we can review the account activity.

dq999 does not direct any marketing material toward people under 18. We do not use advertising placements on platforms or media channels whose primary audience is minors.

Where to Get Help

Talking to someone outside the platform is often the most effective step. The organisations below provide free, confidential support. You do not need to be in crisis to contact them — early conversations are easier and more effective.

General Mental Health and Gambling Support

• Kaan Pete Roi (Bangladesh): Emotional support helpline available via phone. Search "Kaan Pete Roi BD" for the current contact number, as it changes by region.
• National Mental Health Institute (NIMH), Dhaka: Government-run mental health facility that accepts outpatient referrals for behavioural addictions including gambling disorder.
• Gamblers Anonymous International: gamblersanonymous.org — peer support community with online meetings accessible from Bangladesh.

Online Self-Help Tools

• GamCare (UK-based, English language): Free online chat, self-help courses, and a forum. Accessible from Bangladesh at gamcare.org.uk.
• BeGambleAware: begambleaware.org — practical guides on setting limits, talking to family, and finding local help.

Contact dq999 Directly

Our support team is available around the clock. If you want to set limits, request a cooling-off period, or start the self-exclusion process, reach out through any of these channels:

• Live Chat: Available inside your dq999 account — 24/7, average response under 2 minutes.
• Email: [email protected] — include your registered email address and the specific action you want taken.

dq999 takes every responsible gaming request seriously. No agent will try to persuade you out of setting limits or taking a break. If you feel that an agent has acted inappropriately in this regard, escalate to [email protected] with the word "Escalation" in the subject line.