Overview & Scope
This Privacy Policy explains how dq999 (dq999.ws) collects, uses, stores, and shares the personal data of players who register, deposit, or browse on this website. It applies to all users in Bangladesh and elsewhere who access dq999 services, including through the dq999 Android app.
By creating a dq999 account or using the site, you agree to the practices described here. If you do not agree, please do not register or continue using the platform. This policy applies alongside our Terms & Conditions.
Data We Collect
dq999 collects personal data in three main ways: directly from you during registration and transactions, automatically as you browse, and from third-party payment and identity providers.
| Category | What We Collect | When |
|---|---|---|
| Identity | Full name, date of birth, NID / Passport / Driving Licence number | At registration & KYC verification |
| Contact | Mobile number, email address | At registration |
| Financial | bKash/Nagad/Rocket/Upay account numbers, Bank Transfer details, deposit and withdrawal history | On first deposit and each transaction |
| Device & Technical | IP address, browser type, operating system, device ID, session duration | On every site visit |
| Gameplay | Bets placed, games played, win/loss records, bonus use | During active sessions |
| Communications | Live chat transcripts, emails sent to [email protected] | When you contact support |
We do not collect data beyond what is listed above. We do not ask for your social media passwords or access your contacts.
Why We Collect It
dq999 uses your personal data for the following specific purposes:
- Account management: creating your dq999 account, verifying identity, and maintaining accurate records.
- Payments processing: enabling deposits and withdrawals via bKash, Nagad, Rocket, Upay, and Bank Transfer within the stated processing times (deposits within 5 minutes, withdrawals within 10 minutes).
- KYC compliance: verifying documents (NID, Passport, Driving Licence) before your first withdrawal, as required by our operating licence.
- Customer support: responding to queries via 24/7 live chat or email at [email protected].
- Fraud prevention and security: detecting irregular login patterns, suspicious transactions, and multi-accounting.
- Responsible gaming: monitoring betting patterns and applying limits when a player requests self-exclusion or deposit limits.
- Service improvement: analysing aggregated, anonymised gameplay data to improve site performance and game selection.
- Marketing (opt-in only): sending bonus notifications and promotions to players who have opted in. You can opt out at any time from your account settings.
We do not sell your personal data to third parties for their own marketing purposes.
When We Share Your Data
dq999 shares personal data only in limited, necessary circumstances:
- Payment processors: bKash, Nagad, Rocket, Upay, and partner banks receive the minimum data needed to process your transaction.
- Identity verification providers: KYC document checks are processed by a third-party verification service under strict data-processing agreements.
- Game providers: Ezugi, Evolution, CQ9, FA Chai, and Sexy Gaming receive your player ID and session tokens to load games. They do not receive your financial data.
- Legal obligations: We may disclose data to regulatory authorities or law enforcement when legally required. We will notify you unless prohibited by law.
- Business transfers: If dq999 is acquired or merged, your data may transfer to the new operator under equivalent privacy protections.
Cookies & Tracking
dq999 uses cookies and similar technologies to keep your session active, remember your language preference, and analyse site traffic. We use three categories:
- Essential cookies: required for login sessions and security checks. These cannot be disabled.
- Analytics cookies: collect anonymised data on page visits and game loads. You can opt out via your browser settings.
- Marketing cookies: track whether you arrived via a referral link, used only if you have opted in to marketing communications.
You can clear or block cookies in your browser at any time, though this may affect your ability to log in or use certain features of the dq999 platform.
How Long We Keep Your Data
We keep your personal data for as long as your dq999 account is active. After account closure, we retain data for a period required by applicable regulations — typically five years — to comply with anti-money-laundering rules and financial record-keeping requirements. After that period, data is securely deleted or anonymised.
Live chat transcripts and support emails are stored for up to two years, then deleted. Anonymised gameplay analytics are kept indefinitely for statistical purposes only.
How We Protect It
dq999 uses SSL/TLS encryption on all pages and API endpoints, so data in transit between your device and our servers is always encrypted. Sensitive fields such as payment account numbers are encrypted at rest using industry-standard methods.
Access to personal data inside dq999 is restricted to staff who need it for their role. All team members sign confidentiality agreements and undergo regular security training. We conduct periodic security reviews and vulnerability assessments of the platform.
If a data breach occurs that affects your personal data, we will notify affected players within 72 hours and explain the steps we are taking to contain the issue.
Your Rights
As a dq999 player you have the following rights over your personal data. Submit a request to [email protected] and we will respond within 30 days.
Request a copy of all personal data dq999 holds about you.
Ask us to correct inaccurate or incomplete records.
Request erasure of your data, subject to legal retention obligations.
Object to processing for marketing. We will stop immediately on request.
Receive your data in a structured, machine-readable format.
Ask us to pause processing while a correction or objection is reviewed.
Players Under 18
dq999 does not knowingly collect personal data from anyone under 18 years of age. Registration requires confirmation that the player is 18 or older. If we discover that a minor has created an account, we will immediately close the account, refund any deposits, and delete all associated personal data. If you believe a minor has registered, contact us at [email protected] immediately.
Updates to This Privacy Policy
dq999 may update this Privacy Policy to reflect changes in our practices, legal requirements, or new features. When we make material changes, we will display a notice on the site and, where practical, send an email to registered players at least 14 days before the changes take effect.
Continuing to use dq999 after the effective date of an updated policy means you accept the new terms. If you disagree with the changes, you may close your account before they come into effect by contacting support.
Contact & Data Requests
Reach Our Data Team
For any privacy-related question, data access request, or complaint, write to us at:
Include your registered mobile number and the nature of your request. We will acknowledge within 2 business days and resolve within 30 calendar days.
For responsible gaming support, visit our Responsible Gaming page.
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