Accepting These Terms
By registering an account at dq999, depositing funds, or placing any bet, you confirm that you have read, understood, and agreed to these Terms & Conditions in full. If you do not agree with any part of these terms, do not use the dq999 platform.
These terms form a binding agreement between you and dq999. They apply to all services available at dq999.ws, including casino games, sports betting, live dealer tables, and any promotions offered by dq999 from time to time.
Continued use of the site after any update to these terms counts as your acceptance of the revised version.
Who Can Open an Account
To register and play at dq999, you must meet all of the following conditions:
- You are at least 18 years old.
- You are not on any self-exclusion list maintained by dq999 or a related service.
- You are not acting on behalf of another person or a business entity.
- Online gambling is not explicitly prohibited under the laws that apply to you personally.
- You are using your own funds and your own payment account.
18+ Rule: dq999 strictly prohibits access by anyone under the age of 18. We may request identity verification at any point. Accounts found to be operated by minors will be closed immediately and all funds forfeited.
Account Rules
One account per person
Each player may hold only one active account at dq999. Duplicate accounts — whether using the same name, phone number, device, or payment method — will be merged or closed. Bonuses received through duplicate accounts will be voided.
Accurate information
You must provide your real name, date of birth, and a valid phone number during registration. Providing false or misleading details is a breach of these terms and may result in your account being suspended without warning.
Account security
You are responsible for keeping your login credentials safe. Do not share your password with anyone. If you suspect unauthorised access to your dq999 account, contact us immediately at [email protected]. dq999 is not liable for losses caused by failure to protect your credentials.
Deposits and Payments
dq999 accepts deposits via the following methods, all denominated in BDT (৳):
| Method | Min. Deposit | Typical Processing | Fee |
|---|---|---|---|
| bKash | ৳150 | Within 5 minutes | None |
| Nagad | ৳150 | Within 5 minutes | None |
| Rocket | ৳150 | Within 5 minutes | None |
| Upay | ৳150 | Within 5 minutes | None |
| Bank Transfer | ৳150 | Within 5 minutes | None |
The minimum deposit at dq999 is ৳150. Deposits must come from a payment account registered in your own name. Third-party deposits are not permitted and will be reversed. dq999 does not charge deposit fees, though your payment provider may apply its own charges.
Withdrawals and Processing
The minimum withdrawal amount is ৳400. The maximum you can withdraw in a single day is ৳170,000. Withdrawals are processed within 10 minutes of approval under normal conditions.
KYC requirement
Before your first withdrawal, dq999 requires identity verification. You will need to submit one of the following documents:
- National ID Card (NID)
- Passport
- Driving Licence
KYC reviews are completed within 2 hours in most cases. Withdrawals submitted before KYC is approved will be held pending verification. This process exists to protect your account and comply with anti-fraud requirements.
Withdrawal funds must go to the same payment method used for your most recent deposit, unless our support team approves an alternative in writing.
Bonus Terms and Wagering
All bonuses offered by dq999 — including the welcome bonus, reload bonus, and cashback — are subject to these general bonus rules unless a specific promotion states otherwise.
| Term | Detail |
|---|---|
| Welcome Bonus | 120% on your first deposit, up to ৳18,500 |
| Reload Bonus | 17% on subsequent qualifying deposits |
| Daily Cashback | 0.7% cashback on eligible wagers (Member tier) |
| Wagering Requirement | 8× the bonus amount before withdrawal |
| Validity | 7 days from the date the bonus is credited |
| Minimum Deposit for Bonus | ৳150 |
Bonuses cannot be transferred, exchanged for cash, or combined with other promotions unless explicitly stated. dq999 reserves the right to cancel any bonus if it suspects abuse, including but not limited to placing opposing bets to clear wagering requirements with minimal risk.
Free bets and bonus credits have no cash value until wagering requirements are fully met.
Game Rules and Fair Play
dq999 offers games from providers including FA Chai, Ezugi, Sexy Gaming, CQ9, and Evolution. Each game is governed by its own published rules, which take precedence over these general terms in the event of a conflict regarding game mechanics.
RTP (Return to Player) percentages are set by the game provider and are verified independently. For reference, Dragon Fortune by Ezugi has an RTP of 97.3%, and Diamond Tycoon by Ezugi runs at 97.5%. Actual returns in any single session may vary significantly from the stated RTP.
In the event of a disconnection during a live round, the outcome recorded by the dq999 server is final. If a game round cannot be completed due to a technical fault on our side, the round will be voided and your stake returned.
Prohibited Conduct
The following actions are strictly prohibited at dq999 and will result in immediate account suspension:
- Using bots, scripts, or automated software to place bets.
- Colluding with other players to manipulate game outcomes.
- Opening multiple accounts to claim bonuses more than once.
- Depositing funds obtained through fraudulent or illegal means.
- Attempting to exploit bugs or errors in the dq999 platform.
- Sharing account access with any third party.
- Making chargebacks through your payment provider without first raising a dispute with dq999 support.
dq999 monitors accounts for unusual patterns. Any winnings accrued through prohibited conduct will be voided and may be reported to relevant authorities.
Account Suspension and Closure
dq999 may suspend or permanently close your account without prior notice if you breach any part of these terms, provide false registration information, or if we have reasonable grounds to believe your account poses a fraud or security risk.
You may close your account voluntarily at any time by contacting [email protected]. Pending withdrawals of genuine funds will be processed after a standard KYC check. Bonus balances that have not met wagering requirements will be forfeited upon closure.
Suspended accounts may be appealed by contacting our support team. dq999 will respond within 48 hours with a decision.
Limitation of Our Liability
dq999 provides its platform on an "as is" basis. We do not guarantee uninterrupted access to the site or any specific game at any given time.
To the extent permitted by applicable law, dq999's total liability to you in connection with any claim arising from use of the platform is limited to the net deposits you made in the 30 days preceding the event giving rise to the claim.
dq999 is not liable for:
- Losses caused by internet outages, device failures, or bank-side payment delays.
- Tax obligations you may incur on winnings in your jurisdiction.
- Losses arising from your failure to log out of a shared device.
Responsible Gaming
dq999 is committed to providing a safe environment. Players can set deposit limits, session time reminders, and self-exclusion periods through the account settings panel or by contacting support.
If you feel that gambling is affecting your finances, relationships, or mental health, please visit our Responsible Gaming page for resources and self-assessment tools. Self-exclusion requests are processed within 24 hours and cannot be reversed for a minimum of 30 days.
18+ · Play Responsibly. Gambling should be entertainment. Never chase losses, and only wager what you can afford to lose.
Updates to These Terms
dq999 may revise these Terms & Conditions at any time. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players by email or on-site message.
Your continued use of dq999 after any revision takes effect means you accept the updated terms. If you disagree with the new terms, you must stop using the platform and may request account closure via our support team.
How to Reach Us
If you have questions about these terms or need to raise a dispute, dq999 offers 24/7 live chat support directly within the platform. You can also reach us by email:
- Email: [email protected]
- Live Chat: Available inside your dq999 account dashboard, 24 hours a day, 7 days a week.
For formal complaints, email us with the subject line "Formal Complaint" and include your registered username and a clear description of the issue. We aim to respond within 48 hours.